Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

GRAZ'N LLC (“GRAZ'N”) collects Personal Data (as defined below) in the context of providing services (as defined below). GRAZ'N respects your privacy and is committed to protecting your Personal Data.

If you use our services, this Notice describes how we will collect, hold, store, protect, and use your Personal Data. Depending on the Service, we may provide additional or different privacy statements or notices for specific interactions you have with us or to highlight how we use your Personal Data for specific services. Where we do this, it will be clear which statements apply to which interactions and services. For example, if you use one of our mobile apps, we may provide you a separate notice in relation to a particular data type collected through that app.

Sites Covered By This Statement

This Online Privacy Statement covers the collection and use of data on the web site in the United States.

What Information We Collect

The information we collect on our site generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site may include your name, mailing address, phone number, and e-mail address. We request Personally Identifiable Information when you participate in certain promotional activities, place orders with us, and correspond with us.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. The Non-Personally Identifiable data we collect when you visit our site may include the Uniform Resource Locator ("URL") of the Web site that you visited directly prior to coming to our site, which pages you visit on our site, which URL you visit next, which browser you used to enter our site, your Internet Protocol ("IP") address, and any search terms entered on our site.

We do not associate the Personally Identifiable Information with the Non-Personally Identifiable Information collected on our site.

Why We Collect Your Information

Our primary goals in collecting information are to provide customers with exceptional service and to provide all visitors an efficient, and personalized experience while using our site. For example, if you request information on our site, we use your Personally Identifiable Information to supply the requested information. We use Non-Personally Identifiable Information on an aggregated basis to analyze customer behavior to help us understand how visitors use our site and to measure interest in the various pages. We use this information to improve the content of our site, to make it easier to use, and to customize our advertising.

We may need to request specific information from you to help us confirm your identity and make sure you can exercise any of your rights hereunder. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How We Collect and Use Your Information

We gather and use information in a number of ways, including the following:

Website visit: We collect certain Non-Personally Identifiable Information when you visit our site for products and services. We collect this information to help run our site more efficiently, to gather broad demographic information, to monitor the level of activity on our site, and to evaluate the effectiveness of our advertising.

Online Surveys and Polling: We collect Personally Identifiable Information from those customers who volunteer to complete surveys or participate in polls. We use this information to improve our site as well as our product offerings and services.

Newsletters and Promotional E-mails: We collect Personally Identifiable Information when you ask to receive newsletters, promotional e-mails, and other information. We use this data to provide you with the information that you request.

Contact Information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

Cookies: Cookies are a small text files that are stored in your web browser that allows Oxbow Animal Health or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on GRAZ'N website.

In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:

Contractual Necessity: Where we need to perform a contract(such as order fulfillment) we are about to enter into or have entered into with you.

Legitimate Interests: Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests (for example, providing and improving our services, administering our relationship with you and our business, marketing and growing our business, and in order to exercise our rights and responsibilities).

Compliance with Law: Where we need to comply with a legal or regulatory obligation (for example, preventing and detecting crime, and assisting police and other authorities with their investigations).

Vital Interests: Where it is necessary to protect your vital interests or those of another person (for example, where we know or have reason to believe that you or another person may suffer harm).

In circumstances where you have a genuine choice as to whether we should process your Personal Data, we will ask you for your consent. The method used to obtain your consent will depend on the scope and context of the processing that we propose.

Sharing Your Information

We do not sell, trade, or rent to others the Personally Identifiable Information we collect online. Unless we have your permission, we will share the Personally Identifiable Information you provide online only within GRAZ'N and/or businesses that provide services to GRAZ'N and only for the purposes described above. In situations where GRAZ'N engages third parties to perform services on its behalf, we will require them to observe the intent of this Privacy Statement.

From time to time, we may be required to provide Personally Identifiable Information in response to a court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of others and ourselves.

Please contact us at if you wish to exercise any of these rights. Note, however, that these rights are not absolute and do not always apply in all cases. GRAZ'N may be entitled to refuse any request in certain circumstances and, where this is the case, you will be notified accordingly. In cases of Consent Withdrawal, GRAZ'N may not be able to provide some or all of its services to you or the provision of those services may be affected. If you do exercise your right to object, we will still have the right to process your Personal Data to send you Service-related communications, such as emails we may have to send you relating to the management of your account, your use of our Services, updates to this Notice, etc.

We will only retain your Personal Data for as long as we reasonably need to use it for the purposes set out above, unless a longer retention period is required by law.

Your California Privacy Rights

California Civil Code Section 1798.83 permits users of our services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

Changes to This Statement

If there are changes or additions to the terms of this Privacy Statement, we will post those changes here so that you will always know what information we collect online, how we use it, and your choices in providing that information. Please be sure to check this page before proceeding to use our site.

Last updated November, 2021.